Resolved issue definition

Nimses Support team considers a question as resolved in case when a user was provided with the following information:

- information helpful to solve the problem,

- notification that the problem is caused by the incompatibility of the application with the device,

- information that it is possible to solve the problem by updating the app to the latest version,

- notification that the problem is caused by a malfunction we are aware of and working on,

- information that the malfunction is caused by some third party products, services or events not supported by Nimses,

- the question was provided with a exhaustive as to Nimses`s opinion, answer.

Replies to users` requests are being processed in English, Russian and Ukrainian.

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