Business Help Center
Face Recognition Technology
Face Recognition technology is necessary to additionally secure the account and confirm the user`s uniqueness.
At the moment this function is optional. If you decline passing Face Recognition, system will periodically remind you to go through the identification.
The Face Recognition Technology is a necessary item to fulfill in case of restoration of access to the account.
To start the Face Recognition process you can go to the Profile Settings and select "Identity unverified" option in the Security section. After successfully passing the identification, you will see the "Identity verified" notification.
System messages when passing Face Recognition:
"Sorry, no face is found in the photo" — re-take the photo with better lighting, and also make sure that the face is located clearly in the center of the screen, looking straight into the camera.
"Your photo has low quality or the face already belongs to another user" — re-take the photo in a better lighting, try to stabilize the camera, and also make sure that the face is located clearly in the center of the screen. Try again several times. If the system message continues to appear - contact the support service specifying your login, phone number and the model of your device.
"We have detected more than one face in the photo" - make sure that only your face is in the frame while passing the procedure.
Usage of masks, makeup and other objects/techniques that deform and/or close the face, is prohibited when passing Face Recognition.
Photos created while passing Face Recognition are confidential and are not available to other users.
Face Recognition Technology is only available on devices with front camera.
In case you cannot pass the Face Recognition Technology, try to follow recommendations specified in this article.